COVID 19 – An update on visiting the practice

Dear Patients,

Despite the Coronavirus pandemic, we are still running many of our usual primary care services and patients are encouraged to contact us with their healthcare concerns. However, we are trying to reduce all unnecessary footfall into the Surgery and so only patients with booked appointments are permitted access.

We are finding that many issues can be dealt with on the phone. For those patients that do need to be seen we have new ways of ensuring the minimum amount of time possible is spent in the Surgery. All our GPs and Nurses will be wearing masks, aprons and gloves during your consultation.

For those who wish to register as a new patient we ask that you submit our online registration form or telephone the practice.

If you usually order your medication in person (by handing in your repeat slip) then telephone the practice and we can set you up with Patient Access (takes less than 5 mins) which allows you to do this online (whilst also allowing you to see any recent blood tests, immunisations and your Summary Care Record). It will be a useful tool for many patients during this pandemic, and after.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website, our practice website or telephone the practice
  • for urgent medical help, use the NHS 111 online service
  • for life-threatening emergencies, call 999 for an ambulance

Read the full advice on protecting yourself if you’re at a higher risk from coronavirus on GOV.UK.

If you live with someone who has symptoms of coronavirus, you can get an isolation note, you do not need to get a note from a GP.

For further information go to nhs.uk/coronavirus or gov.uk/coronavirus.

Thank you for your continued patience, help and understanding at this time.