If you haven’t already checked, the NHS Symptom Checker will help you choose the right service for your condition.
If you are new to contacting us online, please watch our patient information video that explains how to navigate our website to find health advice, how to tell us about your medical problem and details of how to make other enquiries.
Contact us online
You can request an appointment with a doctor or clinician by using the I want help for a medical issue form. Your request will be assessed and assigned to the best person to help you with your concern.
Please ensure you check your emails regularly for our response.
Urgent appointments
To request an urgent on the day appointment during opening times:
- Phone the reception team on 01263 712461. To ensure you receive the most appropriate treatment from the correct healthcare professional the receptionist will need to ask you about your symptoms.
For urgent appointments you will be offered access to the ‘assessment team’. The assessment team provides a mixture of telephone consultations and face to face appointments with either a practice nurse, paramedic or nurse practitioner. Alternatively you will be offered an on the day call back from the duty doctor who can arrange a face to face appointment if required. We do not offer a walk in service.
Routine appointments
Routine GP and nurse appointments are usually booked up to 2 weeks in advance. Routine appointments are required for symptoms or conditions such as the following:
- Blood pressure checks
- Blood tests
- Cervical screening
- Family planning and sexual health advice
- Vaccinations
- Chronic disease management
Request your routine appointments by completing the I want help for a medical issue form.
Extended opening hours
To improve the service available to patients, we offer evening GP appointments at Holt Medical Practice every Tuesday evening from 6:30pm to 8pm and Saturday mornings from 9am to midday, excluding bank holidays. These appointments can be booked in the normal way.
Please note Kelling Pharmacy will not be open during this time. However the receptionist can provide you with a list of open pharmacies to collect your prescription from if it is required urgently.
When you arrive at the surgery
Please notify reception of your arrival at the surgery and if you have waited over 20 minutes after your appointment time, enquire about the reason for the delay. At both Holt and Melton Surgery there is a check in screen in reception to speed up the checking in process.
If you cannot attend your appointment, you must let us know that you no longer need it as early as possible so that the appointment can be offered to another patient.
Cancelling or changing an appointment
To cancel your appointment:
- visit the NHS App
- follow the link included in your SMS appointment reminder
- Call reception on 01263 712 461
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the clinician by telephone call or face to face (please note some appointments may need to be face to face)
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you feel you are too ill to travel to the surgery, you can ask for a home visit. If possible, please contact the surgery before 10am to arrange this. The receptionist will need information about the problem, a contact number and why you require a home visit as well as any specific access instructions.