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Prescriptions

Ordering repeat prescriptions

đź“Ś Important: You need to order your medication 7 days before you want to collect it.

đź“„ New to repeat prescriptions? Read our Repeat Prescription Information Leaflet which explains everything you need to know about ordering and collecting your medication:

Ordering Your Repeat Prescription is Changing – Booklet v2Download


There are four ways to request a repeat prescription:

đźš« We do not take repeat prescription requests over the phone or via email.

âť“ If you request items which are not on your repeat prescription list, you may be asked to attend an appointment to discuss this further with a healthcare professional.


đź’Š Collecting your prescription

When to collect?

đź“Ś Important: You need to plan to collect your medication 7 days after you ordered it.

Example: order on a Monday to collect the following Monday.

This 7-day period gives us time to process your order, for the GPs to authorise and issue it, the scripts to be printed, the stock to be ordered and received in, and for the medication to be checked, bagged up, and transported to your collection/delivery point.

⌚ Any orders placed after 16:00pm will not be processed until the next working day.

Where to collect?

View more local pharmacies.

You can change your nominated pharmacy at any time however we do kindly ask that changes are kept to a minimum as it can create room for errors or misunderstanding.


âť“ Questions about your prescription

If you have questions about your prescription, you can:

  • Visit us in person: Our pharmacists are qualified to answer queries about medication or advise on any concerns. At Holt Medical Practice we employ 2 full-time Clinical Pharmacists (one of whom is a qualified prescriber). Our wider team are also qualified to recommend over the counter medication for some acute conditions. Patients can also speak directly with our Prescription Clerk during these hours:
    • Mon, Tue, Wed, Thu, Fri
    • 09:00am – 12:30pm & 14:30pm – 17:00pm
  • Contact us via phone: 01263 712461.
  • Contact us via our online form: Please select the “admin query form” and then set out your question in detail.
  • Online: The NHS website has information on how your medicine works, how and when to take it, possible side effects, and answers to many common questions. You can visit: Medicines A to Z (nhs.uk)


Medication reviews

If you regularly take medication, you may need to come in for a regular review with a healthcare professional. We will let you know when (or if) these reviews are needed. If you do not attend for these reviews, we may not be able to safely reauthorise further issues of your medication.


Prescription charges

Find out more about prescription charges here: NHS prescription charges – NHS.

You can also find out if you are entitled to free prescriptions by visiting: Check if you can get free prescriptions – NHS.

For information relating to the prescribing and continuation of private prescriptions please see our Private Prescription Information leaflet.


🗑️ What to do with old medicines

Take your old (no longer needed or out of date) medication to the pharmacy you got it from or bring it in to Kelling Pharmacy. Do not put it in your household bin or flush it down the toilet.


⚠️ What to do with old / full sharps boxes

From 01 Jun 2026, GP practices are no longer able to accept sharps boxes for disposal. If your sharps box is full, please do not bring it to Holt Medical Practice. Patients are now required to arrange collection through the local authority sharps collection service.

Please see this page of our website for more information: Changes to Sharps Bin Disposal – From 1st June 2026 – Holt Medical Practice

You must ensure all sharps boxes are securely closed before collection.


Information about pharmacists and how they can help

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription, as well as provide advice (and treatment where needed) for any new acute presentations of:

  • Acne, spots, and pimples
  • Allergic skin reaction
  • Ankle or foot pain or swelling
  • Athlete’s foot
  • Blisters
  • Constipation
  • Cough
  • Cold and flu
  • Diarrhoea (less than one week)
  • Ear discharge or ear wax
  • Eye, red or irritable
  • Eye, sticky or watery
  • Headache
  • Hearing problems or blocked ear
  • Mouth ulcers
  • Nasal congestion
  • Scabies
  • Scratches and grazes
  • Skin, blisters or rash
  • Sore throat
  • Teething


NHS Pharmacy First Service

This NHS service allows you to get quick access to healthcare advice as you can walk into a pharmacy and request the service. You do not need an appointment. You can get help with the following seven conditions:

  • Earache (for people aged 1 to 17 years)
  • Impetigo (for people aged 1 year and over)
  • Infected insect bites (for people aged 1 year and over)
  • Shingles (for people aged 18 years and over)
  • Sinusitis (for people aged 12 years and over)
  • Sore throat (for people aged 5 years and over)
  • Urinary tract infections (UTIs) (for women aged 16 to 64 years)

You can find out more information here: NHS Pharmacy First Service – Community Pharmacy.

Page published: 5 May 2023
Last updated: 15 July 2026