Prescriptions

Ordering repeat prescriptions

There are 4 ways to request a repeat prescription:

• The simplest and most secure way to order your repeat medication is to order online using your online access. If you have not yet registered for online services you can can download the NHS App and register through the Government Gateway to start using online services straightaway. If you already have online access, please use the NHS App.
• Hand your request into any one of our 3 Surgeries (at Holt, Melton or Blakeney) during opening hours or drop into the black post box outside each of the Surgeries if we are closed.
• You can put your repeat request into the repeat prescription box at the Co-op in Briston.
• You can post your request to the surgery; however please do allow sufficient time for delays in the postal service.

You can request items which are not on your repeat prescription list; however, you may be asked to attend an appointment to discuss this further.

We do not take repeat prescription requests over the phone or via email. This is to ensure safe handling of prescription requests and provides us with a clear audit trail.

Collecting your prescription

When to collect

Whether you recieve a delivery or collect from Holt, Melton or Blakeney, you need to make sure you leave sufficient time between ordering your repeat medication and collection in order for us to order and prepare it.

We will endeavour to process your medication requests as quickly as possible. Please allow 7-10 working days from ordering your medication before collection. For example: order your medication on Monday afternoon, collect the following Thursday afternoon. If you have a query about your medication you can contact us via an on online form please select the admin query form

You will need to choose a nominated pharmacy to collect your prescription from.

Local pharmacies

• Holt Medical Practice – We are a dispensing practice. If you live more than a mile by road from a community pharmacy we can dispense your medications, as well as prescribe them. You can collect medication from Holt Surgery (via Kelling Pharmacy), Melton Surgery and Blakeney Surgery.
• Kelling Pharmacy
  Kelling Hospital, Old Cromer Road, NR25 6QA
• Boots
  21 High Street, Holt, NR25 6BN
• LloydsPharmacy
  31 Station Road, Sheringham, NR26 8RF
• Boots
  46 High Street, Sheringham, NR26 8DT
• Boots
  54-56 Church Street, Cromer, NR27 9HH

View more local pharmacies.

You can change your nominated pharmacy at any time when needed however we do kindly ask that this remains the same where possible as it can create room for errors.

Kelling pharmacy dispensary

If you are registered with the practice and live more than one mile from the nearest pharmacy, you will be able to obtain prescribed medication from the dispensary situated at any of our three surgeries. To obtain this service you will need to register your preference with the dispensary.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. Our trained Pharmacy team can also recommend over the counter medication for some acute conditions.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

if you have any further questions regarding your prescription you can fill in an online form

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review with either a nurse or GP. We will be in touch when you need to come in for a review or if any monitoring is due.

Prescription charges

Find out more about prescription charges (nhs.uk).

You can also find out if you are entitled to free prescriptions by visiting Check if you can get free prescriptions – NHS.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to Kelling Pharmacy. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

As of 1^st February 2024 our pharmacists can also provide antibiotic treatment for:

• UTIs (Age 16-64 years)
• Shingles (Age 18+)
• Impetigo (Age 1+)
• Infected insects bites (Age 1+)
• Sinusitis (Age 12+)
• Ear ache (Age 1-18 years)

As well as any new, acute presentations of:

Find a pharmacy (nhs.uk)

You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.