Our mission is to provide high quality compassionate healthcare to all patients and visitors in a safe, friendly environment.

Holt Medical Practice Values

• P – Putting patients first and at the heart of what we do – listening to and understanding the needs of our patients without discrimination.
• A – Action orientated – a responsive ‘can do, will do’ ethos
• T – Teamwork – Maximizing human resources and skills, supporting training and CPD, creating a healthy, happy and stable workforce.
• I – Integrating patient care with other healthcare professionals in a partnership approach. Engaging and building relations with patients and community groups.
• E – Environment which is safe, hygienic, clean and welcoming.
• N – No decision about me without me – Inclusive, treating you as we would like the be treated ourselves.
• T – Teaching and education on healthy living – focusing on preventative healthcare.
• S – Services that are effective, accessible, innovative and spending NHS money wisely.

In return we ask you to:

• Keep your appointment, or let us know as soon as possible if you can’t attend.
• Be nice to our staff – they do their best for you and respond well to please and thank you.
• Only use the out of hours services for urgent conditions which can’t wait until the next day or over the weekend.
• Let us know if you have suggestions or cause for complaint as soon as possible so we can deal with your concerns in a timely professional manner.
• Let us know when we have done well.

Vision Statement

5 Years from now, we want to:

• Continue to provide the best quality care we can.
• Listen and be responsive.
• Embrace new technologies and innovations.
• Be efficient and effective in everything we do.
• Have a strong leadership position within the locality.