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Managing NHS App notifications

To receive your messages safely and securely via the NHS app please ensure your notifications are switched on.

Find out more about managing NHS App notifications.

Case finding

Sometimes your information will be used to identify whether you need particular support from us.

Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes. For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.

We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support you is made by those involved in your care.

Page published: 4 December 2023
Last updated: 4 December 2023