Statement of intent

Our mission is to provide high quality compassionate healthcare to all patients and visitors in a safe, friendly environment.

Holt Medical Practice values

P – Putting patients first and at the heart of what we do – listening to and understanding the needs of our patients without discrimination
A – Action orientated – a responsive ‘can do, will do’ ethos
T – Teamwork – Maximizing human resources and skills, supporting training and CPD, creating a healthy, happy and stable workforce
I – Integrating patient care with other healthcare professionals in a partnership approach. Engaging and building relations with patients and community groups
E – Environment which is safe, hygienic, clean and welcoming
N – No decision about me without me – Inclusive, treating you as we would like the be treated ourselves
T – Teaching and education on healthy living – focusing on preventative healthcare
S – Services that are effective, accessible, innovative and spending NHS money wisely

In return we ask you to:

Keep your appointment, or let us know as soon as possible if you can’t attend.
Be nice to our staff – they do their best for you and respond well to please and thank you.
Only use the out of hours services for urgent conditions which can’t wait until the next day or over the weekend.
Let us know if you have suggestions or cause for complaint as soon as possible so we can deal with your concerns in a timely professional manner.
Let us know when we have done well.

5 Years from now, we want to: