We Are Upgrading Our Electronic Patient Record System
On Monday 9th November 2026, our practice will be going live with a new clinical system: Medicus. Medicus is a next-generation electronic patient record (EPR) system developed specifically for the NHS. This move allows us to improve efficiency and evolve with emerging technologies to support patient care and reduce unnecessary administrative burden.
What do I need to know?
We will try to keep disruption to a minimum while Medicus is being installed, but please be aware there may be some service delays and temporary unavailability over the weekend of Friday 6 November to Monday 9 November.
The website, online forms, NHS App and text messaging will be unavailable from midday on Friday 6 November until midday on Monday 9 November.
Please read this announcement in full to ensure that you are aware of how this change may affect you. All medications due on, or around, Friday 6 November, should be ordered in good time to avoid any delays.
We apologise for any inconvenience this may cause and ask that you are patient with us while our team gets fully up to speed with the new system.
Will there be any disruption?
Friday 6 November
Website, online forms, NHS App and text messaging
Monday 9 November
Patient Access stops permanently from midday on Friday 6 November. Please switch to the NHS App. Proxy access may be disrupted for longer, as explained below.
Overall, we anticipate minimal disruption, but please be patient with us. There may be some temporary delays following the switch as our team gets fully up to speed with the new system.
Things we know will be temporarily affected:
Our website
Range of useful information and guidance about the Practice and wider health landscape
Temporarily unavailable between midday on Friday 6th Nov to midday on Monday 9th Nov
Our online forms
Used by many for requesting fit notes or ordering repeat medication, or requesting an appointment etc.
Temporarily unavailable between midday on Friday 6th Nov to midday on Monday 9th Nov when the website is down.
NHS App
Used to view your medical record, test results and the best way to order repeat prescriptions online.
Temporarily unavailable between midday on Friday 6th Nov to midday on Monday 9th Nov
Patient Access
An EMIS product, used by some patients to order repeat medication.
From 9th November patients should switch to ordering via the NHS App
This will STOP working permanently, from midday on Friday 6th Nov.
Text Messages
Used by GPs and Surgery staff to communicate to patients and (sometimes) for patients to respond.
Text messages will be temporarily unavailable between midday on Friday 6th Nov to midday on Monday 9th Nov.
Any appointment booking sent before midday 6th Nov, will stop working at this deadline.
Proxy Access
Used by certain family members and carers to help more vulnerable or young patients order medication and book appointments.
There may be some temporary disruption from midday on Friday 6th Nov and on into the first couple of weeks after go-live.
During this period, patients who usually have proxy access can request medication or appointments via the online form on our website or call or visit reception to request in person. The online form will be unavailable until midday on Monday 9 November.
We are taking every step to keep disruption to a minimum while maintaining safe, high-quality care.
What can you do to help?
There are a few simple steps you can take to make the transition as smooth as possible:
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Order all medication due on or around the 6th November in GOOD time. -
Avoid contacting the Practice during the first week of Medicus (9th – 13th November 2026) unless absolutely necessary or time critical. This will help our staff have a little more time getting comfortable completing tasks in the new system. -
Download the NHS App if you haven’t already, it’s the easiest and most secure way to access your records, request repeat prescriptions, and receive messages from us.
If you use Patient Access – this will not work after 6th November so you will need to sign up to the NHS App (which is very similar) and use this going forwards.
Support is available from the national team nhs.uk/nhs-app/setting-up and via our website. We will also be putting on extra drop-in sessions at the Practice in the weeks after the switch where a member of our team will be able to provide in-person help.
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Check and update your contact details BEFORE we switch, especially your email address. Most of our communications in future will be sent via the NHS App or email, rather than text message.
Why are we changing?
Our current electronic patient record system (EMIS), although widely used, is no longer fit for the needs of modern general practice. It frequently crashes, is often very slow and we are poorly supported when we experience issues.
As the demands on primary care grow, we need a system that is:
- Robust and reliable,
- Powered by modern cloud architecture, and
- Designed to reduce delays, improve safety, and enable clinicians to focus more on patient care rather than paperwork.
Medicus meets all these requirements, helping us work more efficiently, communicate better across the NHS, and provide safer, faster care for our patients.
A Safe and Controlled Change
This migration is being overseen and supported by NHS England and Norfolk & Suffolk Integrated Care Board. It is a carefully managed process designed to maintain safety and minimise disruption to services.
We take clinical safety and data security extremely seriously. Medicus complies with the highest standards of information governance, and this change has been fully vetted and approved by our Data Protection Officer and is in full alignment with UK GDPR.
All patient records will be securely transferred to the new system, and your confidentiality and privacy will remain fully protected.
About Medicus
Medicus is a new NHS-approved clinical system and the first new primary care EPR platform in 25 years. It has been built from the ground up with the needs of 21st-century general practice in mind.
You can find more about Medicus at www.medicus.health.