Changes To Our Electronic Patient Record 

On Monday 9th November 2026, our practice will be going live with a new clinical system called MEDICUS.

MEDICUS is a next-generation electronic patient record (EPR) system developed specifically for the NHS.

This move allows us to improve efficiency and evolve with emerging technologies to support patient care and reduce unnecessary administrative burden.

What do I need to know?

We will try to keep disruption to a minimum while MEDICUS is being installed, but please be aware there may be some service delays and temporary unavailability over the weekend of Friday 6 November to Monday 9 November.  

Please read this announcement in full to ensure that you are aware of how this change may affect you. All medications due on, or around, Friday 6 November, should be ordered in good time to avoid any delays.

We apologise for any inconvenience this may cause and ask that you are patient with us while our team gets fully up to speed with the new system.

Why are we changing?

Our current electronic patient record system (EMIS), although widely used, is no longer fit for the needs of modern general practice. It frequently crashes, is often very slow and we are poorly supported when we experience issues.

As the demands on primary care grow, we need a system that is:

• Robust and reliable,
• Powered by modern cloud architecture, and
• Designed to reduce delays, improve safety, and enable clinicians to focus more on patient care rather than paperwork.

MEDICUS meets all these requirements — helping us work more efficiently, communicate better across the NHS, and provide safer, faster care for our patients.

A safe and controlled change

This migration is being overseen and supported by NHS England and Norfolk and Suffolk Integrated Care Board. It is a carefully managed process designed to maintain safety and minimise disruption to services.

We take clinical safety and data security extremely seriously. MEDICUS complies with the highest standards of information governance, and this change has been fully vetted and approved by our Data Protection Officer and is in full alignment with UK GDPR.

All patient records will be securely transferred to the new system, and your confidentiality and privacy will remain fully protected.

Will there be any disruption?

Overall, we anticipate minimal disruption, but please be patient with us. There may be some temporary delays following the switch as our team gets fully up to speed with the new system. 

Things we know will be temporarily affected:

Our website

Used for a range of useful information and guidance about the practice and wider health landscape

Temporarily unavailable between midday on Friday 6th November to midday on Monday 9th November 

Our online forms

Used by many for requesting fit notes or ordering repeat medication, or requesting an appointment etc.

Temporarily unavailable between midday on Friday 6th November to midday on Monday 9th November when the website is down. 

NHS app

Used to view your medical record, test results and the best way to order repeat prescriptions online.

Temporarily unavailable between midday on Friday 6th November to midday on Monday 9th November

Patient Access

An EMIS product, used by some patients to order repeat medication. 

From 9th November patients should switch to ordering via the NHS app

This will STOP working permanently, from midday on Friday 6th November.

Text Messages

Used by GPs and surgery staff to communicate to patients and (sometimes) for patients to respond.

Text messages will be temporarily unavailable between midday on Friday 6th November to midday on Monday 9th November. 

Any appointment booking sent before midday 6th November, will stop working at this deadline.  

Proxy Access

Used by certain family members and carers to help more vulnerable or young patients order medication and book appointments.

There may be some temporary disruption from midday on Friday 6th November and on into the first couple of weeks after go-live. 

During this period, patients who usually have proxy access can request medication or appointments via the online form on our website or call or visit reception to request in person. 

We are taking every step to keep disruption to a minimum while maintaining safe, high-quality care.

What can you do to help?

There are a few simple steps you can take to make the transition as smooth as possible:

• Order all medication due on or around the 6th November in GOOD time. 
• Avoid contacting the practice during the first week of Medicus (9th to 13th November 2026) unless absolutely necessary or time critical. This will help our staff have a little more time getting comfortable completing tasks in the new system. 
• Download the NHS app if you haven’t already, it’s the easiest and most secure way to access your records, request repeat prescriptions, and receive messages from us.
• If you use Patient Access, this will not work after 6th November so you will need to sign up to the NHS App (which is very similar) and use this going forwards.

Support is available from the national team and via our website. We will also be putting on extra drop-in sessions at the practice in the weeks after the switch where a member of our team will be able to provide in-person help. 

• Check and update your contact details before we switch, especially your email address. Most of our communications in future will be sent via the NHS app or email, rather than text message.

About MEDICUS

MEDICUS is a new NHS-approved clinical system and the first new primary care EPR platform in 25 years. It has been built from the ground up with the needs of 21st-century general practice in mind.

You can find more about MEDICUS via their website

If you are worried or concerned about your personal data, you can contact Emma Cooper from Kafico (our Data Protection Officer) on info@kafico.co.uk, who will be able to discuss your concerns with you. 

Published: Oct 29, 2026